Support

 
Overview

Our support team is here to ensure your success from engineering a luminaire to designing, implementing, and commissioning a Bluetooth wireless lighting control solution.

Online we provide a variety of documents to help you get started and our support team is just a click or phone call away with all the details, specifications, and experience that you may need throughout your project.

We’re here to help!

Support phone number: +1 866 223 8395

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Accessory Selection Tools (Heatsinks, Optics, Drivers)

Title Size Modify Date
XCA Reflector Matrix 12.8 MB January 14, 2019
XLT Accessory Matrix 1.8 MB December 13, 2018
XLT Installation 549 KB January 14, 2019
Xicato Driver Compatibility Matrix 1.6 MB January 14, 2019
XIM Heatsink Compatibility Matrix 51 KB January 14, 2019
XIM - XTM 19mm Reflector Matrix 12.2 MB January 14, 2019
XTM 9mm Reflector Matrix 2.8 MB January 14, 2019
XTM LES09 Heatsink Compatibility Matrix 77 KB January 14, 2019
XTM LES19 Heatsink Compatibility Matrix 80 KB January 14, 2019

 

Application & Technical Notes

Title Size Modify Date
XCA Reflector Matrix 12.8 MB January 14, 2019
XLT Accessory Matrix 1.8 MB December 13, 2018
Designing for wet locations 310 KB January 14, 2019
Electrical Overstress of Xicato Modules 254 KB January 14, 2019
XLT Installation 549 KB January 14, 2019
XTM Thermal Performance with Spacer 258 KB January 14, 2019
XTM Assembly Instructions 372 KB January 14, 2019
XCA Assembly Instructions 2.5 MB January 14, 2019
Xicato Driver Compatibility Matrix 1.6 MB January 14, 2019
XIM Heatsink Compatibility Matrix 51 KB January 14, 2019
XIM - XTM 19mm Reflector Matrix 12.2 MB January 14, 2019
XTM 9mm Reflector Matrix 2.8 MB January 14, 2019
XTM LES09 Heatsink Compatibility Matrix 77 KB January 14, 2019
XTM LES19 Heatsink Compatibility Matrix 80 KB January 14, 2019
Understanding Fidelity 2.7 MB January 14, 2019
Understanding Flicker 800 KB January 14, 2019
Understanding Initial Color Consistency 461 KB January 14, 2019
Understanding Reliability Metrics 171 KB January 14, 2019
Xicato XIM and XTM TM-30-15 Whitepaper 905 KB January 14, 2019
XLT Installation Guide 549 KB January 17, 2019
XSM Assembly Instructions 357 KB January 18, 2019
XLM Electrical Harness Instructions 237 KB January 18, 2019
XIM & XTM Thermal Application Guide 565 KB January 18, 2019
Maximizing Luminaire Efficiancy 1.2 MB January 18, 2019
Designing Around an Active Heatsink 0 bytes January 18, 2019
Xicato Module Chemical Compatibilty 84 KB January 18, 2019
Dimming the Xicato Module 432 KB January 18, 2019
Heatsinking in an Enclosure 917 KB January 18, 2019
Assymetric XLM Reflector 2.2 MB January 18, 2019
Customizing XTM & XIM Photometric Files 762 KB January 18, 2019
Emergency Battery Backup Solutions for XIM 211 KB January 18, 2019
XIM Distributed Low Voltage Design Guide 229 KB January 18, 2019
Heatsink Design 510 KB January 18, 2019

 

Articles and Presentations

Title Size Modify Date
Understanding Fidelity 2.7 MB January 14, 2019
Understanding Flicker 800 KB January 14, 2019
Understanding Initial Color Consistency 461 KB January 14, 2019
Understanding Reliability Metrics 171 KB January 14, 2019
Xicato XIM and XTM TM-30-15 Whitepaper 905 KB January 14, 2019

Brochures

Title Size Modify Date
Xicato Bluetooth Lighting Controls 1.5 MB February 07, 2019
Xicato Beauty Series 1.1 MB February 07, 2019
Xicato Services 893 KB February 07, 2019
Xicato Man 7 MB February 07, 2019

CAD Files & Drawings

Title Size Modify Date
XCA Interface Drawing 169 KB January 14, 2019
XIM & XTM XSA-244 Adapter Ring (zip file) 314 KB January 14, 2019
XIM-09-Interface Drawing 633 KB January 14, 2019
XIM-19-Interface Drawing 643 KB January 14, 2019
XLM Drawing Rev. B.0 170 KB January 14, 2019
XSA-26 XLM Harness Drawing & Instructions (zip file) 321 KB January 14, 2019
XSM 3000 C Interface Drawing 312 KB January 14, 2019
XSM C 3000 CAD Files (zip file) 1.9 MB January 14, 2019

 

Case Studies

Title Size Modify Date
Museon on the Hague 203 KB February 18, 2019
Van Gogh Museum 3.4 MB February 07, 2019
Westminster Abbey 5.9 MB February 18, 2019
First Direct Arena in Leeds 163 KB February 18, 2019
Huntington Library 89 KB February 18, 2019
Co-op Grocery 167 KB February 18, 2019
Museum in the Park 217 KB February 18, 2019
Yale University Art Gallery Collection 575 KB February 18, 2019
Casa Smed 7.3 MB February 18, 2019
Wadden Sea Centre 1.4 MB February 18, 2019

Company Information

Title Size Modify Date
XLT Accessory Matrix 1.6 MB December 13, 2018
XIM - Perfectly Choreographed Dimming 579 KB January 14, 2019
Company Brochure 758 KB January 14, 2019
Warranty 105 KB January 24, 2019

Compliance Certifications

Title Size Modify Date
XIM DALI Conformity Certificate 122 KB January 18, 2019
XIM CE DEKRA Test Certificate 2.2 MB January 18, 2019
XIM CE DEKRA Test Report 2 MB January 18, 2019
XLT Report EN62031 498 KB January 18, 2019
XLT Report EN55015 EN61547 EN61000 1.6 MB January 18, 2019
XLT AoC EN62031 and IES TR62778 220 KB January 18, 2019
XLT AoC EN55015 EN61547 EN61000 256 KB January 18, 2019
XLT AoC EN55015 EN61547 EN61000 256 KB January 18, 2019
XIM19 FCC Part 15 Class B 2.1 MB January 18, 2019
XIM09 FCC Part 15 Class B 2.8 MB January 18, 2019
RoHS2 Certificate of Compliance 363 KB January 18, 2019
XTM CE Dekra report 2 MB January 18, 2019
XTM 19 CE certificate_Dekra 2.2 MB January 14, 2019
Photobiological Safety XCA-XTM-XIM 96 KB January 19, 2019

 

Datasheets

Title Size Modify Date
XCA Artist Series 3.7 MB January 14, 2019
XCA Beauty Series 3.7 MB January 14, 2019
XCA Designer Series 3 MB January 14, 2019
XCA Standard Series 4.7 MB January 14, 2019
XCA Vibrant Series V80 4.6 MB January 14, 2019
XCA Vibrant Series V95 4.1 MB January 14, 2019
XIM Artist Series 3 MB January 14, 2019
XIM Beauty Series 2.9 MB January 14, 2019
XIM Designer Series 2.5 MB January 14, 2019
XIM Vibrant Series V80 3.5 MB January 14, 2019
XIM Vibrant Series V95 3 MB January 14, 2019
XTM Artist Series 2.9 MB January 14, 2019
XTM Beauty Series 2.4 MB January 14, 2019
XTM Designer Series 2 MB January 14, 2019
XTM Vibrant Series V80 3.3 MB January 14, 2019
XTM Vibrant Series V95 2.5 MB January 14, 2019
Artist Series 2200K 3.5 MB January 14, 2019
XLT Artist Series 1.8 MB January 14, 2019
XSA Holder 1.1 MB January 14, 2019
XLM Artist Series 1.2 MB January 14, 2019
XLM Standard Series 1.2 MB January 14, 2019
XSM Artist Series 1.2 MB January 14, 2019
XSM Standard Series 989 KB January 14, 2019
XSM Vibrant Series V80 862 KB January 14, 2019
XSM Vibrant Series V95 861 KB January 14, 2019
XCT-0101: Xicato Configuration Tool 2.7 MB February 04, 2019
XGC: Xicato GalaXi Card 4.4 MB February 04, 2019
XID: Xicato Intelligent Drivers 1.5 MB February 04, 2019
XIG-0101: Xicato Intelligent Gateway 2.6 MB February 04, 2019
XIS: Xicato Intelligent Sensors 4.5 MB February 07, 2019
XSW: Xswitch for Bluetooth conversion of standard low voltage light switches 4.9 MB February 04, 2019
XTM Standard Series 2.7 MB February 05, 2019
XIM Standard Series 3.6 MB February 06, 2019
XIG-0102: Xicato Intelligent Gateway 1.4 MB February 07, 2019

Reflectors and Optics

Title Size Modify Date
XIM & XTM 19mm Reflector LDT Files 0 bytes January 18, 2019
XIM & XTM 19mm Reflector IES Files 0 bytes January 18, 2019
Bare Modules (No Reflector). 0 bytes January 18, 2019
XIM & XTM 9mm Reflector IES Files 0 bytes January 18, 2019
XIM & XTM 9mm Reflector LDT Files 32 KB January 18, 2019

Reliability Data

Title Size Modify Date
Xicato Product Reliability Update 126 KB January 18, 2019
XTM-XIM External LM-80 Report - 6000 hrs 420 KB January 18, 2019
LM80 XCA19803050 BACL 10kHrs 420 KB January 18, 2019
LM80 XCA09803020 6kHrs 998 KB January 18, 2019

Thermal Solutions

Title Size Modify Date
Active Cooling Solutions 6.9 MB January 18, 2019
AVC Heatsinks 883 KB January 18, 2019
Mechatronix Extruded Heatsinks 24.2 MB January 18, 2019
Pin Fin Heatsinks 15.3 MB January 18, 2019
Mingfa Tech Extruded Heatsinks 10.7 MB January 18, 2019
Mingfa Tech MR16 Replacements 1.9 MB January 18, 2019
Mingfa Tech Pin Fin Heatsinks 6.3 MB January 18, 2019
Xicato Reference Heatsinks 2.5 MB January 18, 2019