Support

 
Overview

Our support team is here to ensure your success from engineering a luminaire to designing, implementing, and commissioning a Bluetooth wireless lighting control solution.

Online we provide a variety of documents to help you get started and our support team is just a click or phone call away with all the details, specifications, and experience that you may need throughout your project.

We’re here to help!

Support phone number: +1 866 223 8395

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Accessory Selection Tools (Heatsinks, Optics, Drivers)

TitleSizeModify Date
XCA Reflector Matrix12.8 MBJanuary 14, 2019
XLT Accessory Matrix1.8 MBDecember 13, 2018
XLT Installation549 KBJanuary 14, 2019
Xicato Driver Compatibility Matrix1.6 MBJanuary 14, 2019
XIM Heatsink Compatibility Matrix51 KBJanuary 14, 2019
XIM - XTM 19mm Reflector Matrix12.2 MBJanuary 14, 2019
XTM 9mm Reflector Matrix2.8 MBJanuary 14, 2019
XTM LES09 Heatsink Compatibility Matrix77 KBJanuary 14, 2019
XTM LES19 Heatsink Compatibility Matrix80 KBJanuary 14, 2019

 

Application & Technical Notes

TitleSizeModify Date
XCA Reflector Matrix12.8 MBJanuary 14, 2019
XLT Accessory Matrix1.8 MBDecember 13, 2018
Designing for wet locations310 KBJanuary 14, 2019
Electrical Overstress of Xicato Modules254 KBJanuary 14, 2019
XLT Installation549 KBJanuary 14, 2019
XTM Thermal Performance with Spacer258 KBJanuary 14, 2019
XTM Assembly Instructions372 KBJanuary 14, 2019
XCA Assembly Instructions2.5 MBJanuary 14, 2019
Xicato Driver Compatibility Matrix1.6 MBJanuary 14, 2019
XIM Heatsink Compatibility Matrix51 KBJanuary 14, 2019
XIM - XTM 19mm Reflector Matrix12.2 MBJanuary 14, 2019
XTM 9mm Reflector Matrix2.8 MBJanuary 14, 2019
XTM LES09 Heatsink Compatibility Matrix77 KBJanuary 14, 2019
XTM LES19 Heatsink Compatibility Matrix80 KBJanuary 14, 2019
Understanding Fidelity2.7 MBJanuary 14, 2019
Understanding Flicker800 KBJanuary 14, 2019
Understanding Initial Color Consistency461 KBJanuary 14, 2019
Understanding Reliability Metrics171 KBJanuary 14, 2019
Xicato XIM and XTM TM-30-15 Whitepaper905 KBJanuary 14, 2019
XLT Installation Guide549 KBJanuary 17, 2019
XSM Assembly Instructions357 KBJanuary 18, 2019
XLM Electrical Harness Instructions237 KBJanuary 18, 2019
XIM & XTM Thermal Application Guide565 KBJanuary 18, 2019
Maximizing Luminaire Efficiancy1.2 MBJanuary 18, 2019
Designing Around an Active Heatsink0 bytesJanuary 18, 2019
Xicato Module Chemical Compatibilty84 KBJanuary 18, 2019
Dimming the Xicato Module432 KBJanuary 18, 2019
Heatsinking in an Enclosure917 KBJanuary 18, 2019
Assymetric XLM Reflector2.2 MBJanuary 18, 2019
Customizing XTM & XIM Photometric Files762 KBJanuary 18, 2019
Emergency Battery Backup Solutions for XIM211 KBJanuary 18, 2019
XIM Distributed Low Voltage Design Guide229 KBJanuary 18, 2019
Heatsink Design510 KBJanuary 18, 2019

 

Articles and Presentations

TitleSizeModify Date
Understanding Fidelity2.7 MBJanuary 14, 2019
Understanding Flicker800 KBJanuary 14, 2019
Understanding Initial Color Consistency461 KBJanuary 14, 2019
Understanding Reliability Metrics171 KBJanuary 14, 2019
Xicato XIM and XTM TM-30-15 Whitepaper905 KBJanuary 14, 2019

Brochures

TitleSizeModify Date
Xicato Bluetooth Lighting Controls1.5 MBFebruary 07, 2019
Xicato Beauty Series1.1 MBFebruary 07, 2019
Xicato Services893 KBFebruary 07, 2019
Xicato Man7 MBFebruary 07, 2019

CAD Files & Drawings

TitleSizeModify Date
XCA Interface Drawing169 KBJanuary 14, 2019
XIM & XTM XSA-244 Adapter Ring (zip file)314 KBJanuary 14, 2019
XIM-09-Interface Drawing633 KBJanuary 14, 2019
XIM-19-Interface Drawing643 KBJanuary 14, 2019
XLM Drawing Rev. B.0170 KBJanuary 14, 2019
XSA-26 XLM Harness Drawing & Instructions (zip file)321 KBJanuary 14, 2019
XSM 3000 C Interface Drawing312 KBJanuary 14, 2019
XSM C 3000 CAD Files (zip file)1.9 MBJanuary 14, 2019

 

Case Studies

TitleSizeModify Date
Museon on the Hague203 KBFebruary 18, 2019
Van Gogh Museum3.4 MBFebruary 07, 2019
Westminster Abbey5.9 MBFebruary 18, 2019
First Direct Arena in Leeds163 KBFebruary 18, 2019
Huntington Library89 KBFebruary 18, 2019
Co-op Grocery167 KBFebruary 18, 2019
Museum in the Park217 KBFebruary 18, 2019
Yale University Art Gallery Collection575 KBFebruary 18, 2019
Casa Smed7.3 MBFebruary 18, 2019
Wadden Sea Centre1.4 MBFebruary 18, 2019

Company Information

TitleSizeModify Date
XLT Accessory Matrix1.6 MBDecember 13, 2018
XIM - Perfectly Choreographed Dimming579 KBJanuary 14, 2019
Company Brochure758 KBJanuary 14, 2019
Warranty105 KBJanuary 24, 2019

Compliance Certifications

TitleSizeModify Date
XIM DALI Conformity Certificate122 KBJanuary 18, 2019
XIM CE DEKRA Test Certificate2.2 MBJanuary 18, 2019
XIM CE DEKRA Test Report2 MBJanuary 18, 2019
XLT Report EN62031498 KBJanuary 18, 2019
XLT Report EN55015 EN61547 EN610001.6 MBJanuary 18, 2019
XLT AoC EN62031 and IES TR62778220 KBJanuary 18, 2019
XLT AoC EN55015 EN61547 EN61000256 KBJanuary 18, 2019
XLT AoC EN55015 EN61547 EN61000256 KBJanuary 18, 2019
XIM19 FCC Part 15 Class B2.1 MBJanuary 18, 2019
XIM09 FCC Part 15 Class B2.8 MBJanuary 18, 2019
RoHS2 Certificate of Compliance363 KBJanuary 18, 2019
XTM CE Dekra report2 MBJanuary 18, 2019
XTM 19 CE certificate_Dekra2.2 MBJanuary 14, 2019
Photobiological Safety XCA-XTM-XIM96 KBJanuary 19, 2019

 

Datasheets

TitleSizeModify Date
XCA Artist Series3.7 MBJanuary 14, 2019
XCA Beauty Series3.7 MBJanuary 14, 2019
XCA Designer Series3 MBJanuary 14, 2019
XCA Standard Series4.7 MBJanuary 14, 2019
XCA Vibrant Series V804.6 MBJanuary 14, 2019
XCA Vibrant Series V954.1 MBJanuary 14, 2019
XIM Artist Series3 MBJanuary 14, 2019
XIM Beauty Series2.9 MBJanuary 14, 2019
XIM Designer Series2.5 MBJanuary 14, 2019
XIM Vibrant Series V803.5 MBJanuary 14, 2019
XIM Vibrant Series V953 MBJanuary 14, 2019
XTM Artist Series2.9 MBJanuary 14, 2019
XTM Beauty Series2.4 MBJanuary 14, 2019
XTM Designer Series2 MBJanuary 14, 2019
XTM Vibrant Series V803.3 MBJanuary 14, 2019
XTM Vibrant Series V952.5 MBJanuary 14, 2019
Artist Series 2200K3.5 MBJanuary 14, 2019
XLT Artist Series1.8 MBJanuary 14, 2019
XSA Holder1.1 MBJanuary 14, 2019
XLM Artist Series1.2 MBJanuary 14, 2019
XLM Standard Series1.2 MBJanuary 14, 2019
XSM Artist Series1.2 MBJanuary 14, 2019
XSM Standard Series989 KBJanuary 14, 2019
XSM Vibrant Series V80862 KBJanuary 14, 2019
XSM Vibrant Series V95861 KBJanuary 14, 2019
XCT-0101: Xicato Configuration Tool2.7 MBFebruary 04, 2019
XGC: Xicato GalaXi Card4.4 MBFebruary 04, 2019
XID: Xicato Intelligent Drivers1.5 MBFebruary 04, 2019
XIG-0101: Xicato Intelligent Gateway2.6 MBFebruary 04, 2019
XIS: Xicato Intelligent Sensors4.5 MBFebruary 07, 2019
XSW: Xswitch for Bluetooth conversion of standard low voltage light switches4.9 MBFebruary 04, 2019
XTM Standard Series2.7 MBFebruary 05, 2019
XIM Standard Series3.6 MBFebruary 06, 2019
XIG-0102: Xicato Intelligent Gateway1.4 MBFebruary 07, 2019

Reflectors and Optics

TitleSizeModify Date
XIM & XTM 19mm Reflector LDT Files0 bytesJanuary 18, 2019
XIM & XTM 19mm Reflector IES Files0 bytesJanuary 18, 2019
Bare Modules (No Reflector).0 bytesJanuary 18, 2019
XIM & XTM 9mm Reflector IES Files0 bytesJanuary 18, 2019
XIM & XTM 9mm Reflector LDT Files32 KBJanuary 18, 2019

Reliability Data

TitleSizeModify Date
Xicato Product Reliability Update126 KBJanuary 18, 2019
XTM-XIM External LM-80 Report - 6000 hrs420 KBJanuary 18, 2019
LM80 XCA19803050 BACL 10kHrs420 KBJanuary 18, 2019
LM80 XCA09803020 6kHrs998 KBJanuary 18, 2019

Thermal Solutions

TitleSizeModify Date
Active Cooling Solutions6.9 MBJanuary 18, 2019
AVC Heatsinks883 KBJanuary 18, 2019
Mechatronix Extruded Heatsinks24.2 MBJanuary 18, 2019
Pin Fin Heatsinks15.3 MBJanuary 18, 2019
Mingfa Tech Extruded Heatsinks10.7 MBJanuary 18, 2019
Mingfa Tech MR16 Replacements1.9 MBJanuary 18, 2019
Mingfa Tech Pin Fin Heatsinks6.3 MBJanuary 18, 2019
Xicato Reference Heatsinks2.5 MBJanuary 18, 2019